American Institute of Certified Planners (AICP) Practice Exam

Which of the following technologies is NOT part of e-Government communication tools?

1. Telephone

2. Fax

3. Satellite television

4. SMS text messaging

The correct answer is: Satellite television

Satellite television is not considered a part of e-Government communication tools because it primarily serves as a medium for broadcasting information rather than facilitating interactive communication between the government and citizens. E-Government communication tools are typically designed to enhance the exchange of information, provide services, and engage with the public in a two-way communication format. In contrast, the other options—telephone, fax, and SMS text messaging—are all technologies that facilitate direct communication and interaction. For instance, telephones allow for real-time voice communication between government officials and the public, fax machines enable the transmission of documents and important information efficiently, and SMS text messaging offers a quick and accessible way for governments to send alerts and updates directly to citizens' mobile devices. These tools support engagement and service delivery in an e-Government context, highlighting their relevance in this domain.