American Institute of Certified Planners (AICP) Practice Exam

Disable ads (and more) with a membership for a one time $2.99 payment

Discover strategies to excel in the AICP Exam. Use flashcards and multiple-choice questions with hints and explanations. Gain confidence and readiness for your exam!

Each practice test/flash card set has 50 randomly selected questions from a bank of over 500. You'll get a new set of questions each time!

Practice this question and more.

How should one handle a situation when confronted by an angry citizen?

Tell him you will meet him in the parking lot in 10 minutes.
Insist that the gentleman calm down so you can assist him.
Invite him into the office with another staff member to discuss his problem on an individual basis.
Call the police and have him arrested.

The correct answer is: Call the police and have him arrested.

In handling a situation where an individual is angry, maintaining a calm and safe environment is crucial. The best approach involves inviting the citizen into the office with another staff member present. This choice allows for a private and focused discussion about their concerns, which can help to de-escalate the situation. Additionally, having another staff member present provides support and may create an environment where the citizen feels heard and respected. Creating a safe space for dialogue allows the individual to express their frustrations while demonstrating that their concerns are taken seriously. This approach can facilitate a more productive conversation and potentially resolve the issue at hand. The other options do not effectively address the anger of the citizen while prioritizing safety and constructive communication. They may escalate tension or create an environment of confrontation, which is less likely to yield positive results.